Account

Registration, login, email, and password feature help
9 articles

I can't log in to my account

If you are having difficulties logging in to your HockeyShare.com account, the easiest way to get back in is to use our automated Forgot Password function. This feature will allow you to enter your email address associated with your account and will email you a link to reset your password. To use ...

I did not receive my activation email

If you have not received your account activation email, please check your Spam / Junk Mail folder. If you still have not received the activation email, please contact support via the Help & Support menu. Be sure to include the username of the account you are attempting to activate so we can assist...

I forgot my username

You can retrieve your username using our "Forgot Username" link on the login page: https://www.hockeyshare.com/login/username/ Simply enter the email address associated with your account and an email will be sent to you that includes your username. Note: if you have multiple accounts asso...

I forgot my password

If you are unable to log in, you can use the "Forgot Password" link on the login page. https://www.hockeyshare.com/login/forgot/ Enter the email address linked to your account and a link to reset your password will be emailed to you. This email will include your username. Note: if you hav...

Will I lose my content if my subscription expires?

Your content will not be deleted if your Premium (or Association / Pro) subscription expires. You will still be able to view the drills and practices you created. When your account lapses, you will only lose access to the Premium (or Association / Pro) features - such as email, pdf export, etc. ...

How do I change my email address?

You can change the email associated with your account by going to: My Account Change Email Address Please note that for account security, you will need your current password to complete the update.

How do I manage my subscription?

You can manage your subscription by clicking on My Account in the main navigation and choosing the "Manage subscriptions" option. On this page you can find a list of your current and past subscriptions. Recurring billings will show you a subscription id number as well as options to update o...

How do I delete my account?

If you no longer want to keep your HockeyShare account, you can submit an account deletion request by following the steps below: Log in to the HockeyShare account you wish to delete Use our support form to request the account be deleted: https://www.hockeyshare.com/account/delete/ Note that we cann...

Can I change my username?

If you need your username changed, you can request a username change by using the following link:https://www.hockeyshare.com/account/username/ Important Note: Usernames may only be changed once per account